Nov 20, 2015
By VIRGINIA SHANK , Tribune Chronicle
NILES – Alorica, a telecommunications company, announced Tuesday it expects to add more than 10,000 jobs by year’s end, including 270 at its local facility.
The Irvine, Calif.-based company said it is also on track to surpass $1.22 billion in revenue by the fourth quarter of this year.
“Our mission to provide insanely great customer experiences has earned us a winning reputation, and we’re thrilled about the momentum of our business and the new client relationships we’re developing,” said Art DiBari, COO, Alorica. “We’re aligned with our clients’ goals to improve the customer experience across every channel and the results show that Alorica is doing remarkably well both within the U.S. and globally. It’s exciting to see such job growth in the markets where we operate.”
Alorica, also a worldwide provider of customer management outsourcing solutions, stated in a news release it has “reached key hiring and financial milestones in 2015 as a result of client growth in the U.S. and globally.”
The company said by the end of December it will have increased its employee headcount in all 73 markets where it operates.
Other key regions experiencing massive growth for Alorica within the United States include: Spokane, Wash., 670 jobs; El Paso, Texas, 500 jobs; Reno, Nev., 440 jobs; and Topeka, Kan., 300 jobs. Also, Guadalajara, with 200 positions, and the Philippines, with 1,500, are also areas with expanding employee head counts.
Since the year’s first quarter, Alorica has added 26 new clients, created 1,850 domestic jobs and expanded in critical offshore markets, such as Latin America and the Philippines, the company said.
This year, Alorica also completed the acquisition of West Corporation’s agent services businesses for $275 million. The acquisition positioned Alorica among the largest business process outsourcing providers in the United States, valued at $1.2 billion, and increased the company’s workforce to 48,000 global employees.